Dispatch efficiency comes from accurate driver availability, route clarity, and live status updates.
Dispatch workflow standards
- Assign based on location, capacity, and compliance.
- Track in-progress jobs and resolve blockers quickly.
- Document exceptions for post-shift review.
- Use fleet dispatch board and order detail sheets for assignment and cancellation actions.
Planning and sending tours
Add unassigned internal fleet orders, or orders already assigned to the tour's driver and vehicle. The order picker shows existing driver assignments and marks incompatible orders. To include an order assigned elsewhere, reassign it first or choose matching tour resources. Orders already in progress or in another active tour cannot be added.
Planning reserves the driver and vehicle; it does not change live order assignments. Send to driver applies the tour's assignments. If you change the driver or vehicle of an already planned tour, save the plan before sending it. Sending then reassigns the orders already in that tour to the saved resources.
Route optimization is optional. Expand it when you want to calculate a route preview. Before dispatch, it uses the first pickup as the starting point and finishes at the last stop by default. Choose a different starting address, a return trip, or a specific finish address when needed. For a tour already sent to the driver, enter the starting position explicitly. Review the preview before applying it.
Tour references
Every tour has a reference such as T-5BC953, shown in the dashboard's tour details, planning timelines and map legend, and in the driver's tour list. If the tour has a name, its reference remains visible alongside it.
The reference stays the same when you change the tour's name, date, driver, vehicle or stops. Existing tours also have a reference. Orders within a tour keep their own references, such as #5BC953.
When discussing a tour with a driver or support, include its T- reference and planning date. For an individual order, use its # reference.
Special transports assigned by Maxmove
Maxmove can assign a special transport directly to your fleet. It appears in your private dispatch orders, where you assign a registered driver and a compatible vehicle. The carrier price is agreed separately with Maxmove; the customer price is not shown to your fleet. If Maxmove changes the carrier before driver assignment, the order leaves the previous fleet’s private list and appears for the new fleet.