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Guides for couriers completing jobs in the Maxmove driver app: onboarding, job workflow, payouts, quality, safety, and fleet-assigned driving.
16 articles
Articles
Complete onboarding and document checksDocuments required from independent and fleet drivers for activation, plus how to recover from a duplicate vehicle entry.Join a fleet and manage assignment statusLearn how to join a fleet as a Maxmove driver, track your assignment status, and fix the common reasons assignments are not visible yet.Accept and complete jobsFollow the driver app workflow from accepting jobs to proof of delivery so payouts, customer updates, and completion records stay accurate.Payouts and earnings overviewLearn how driver earnings are recorded in Maxmove, what must be complete before payouts are released, and how to track your payout status.Driver promotions and referral programsDriver referral requirements, progress, payout timing, and reversals.Safety incidents and urgent supportReport safety incidents as a Maxmove driver quickly and correctly: what to include, how urgent support works, and which details speed up review.Get started as a driverThe shortest path from registration to browsing jobs, for independent drivers and fleet-assigned drivers.No-shows, cancellations, and quality performanceUnderstand how no-shows and cancellations are reviewed, which signals shape your driver quality rating, and how to protect your performance.No jobs visible: is my account blocked?Usually not. Here's how your home screen shows whether you're all set, still missing a step, or restricted.Outside NRW: can I still register?Yes. Register even if you drive outside NRW: Maxmove sometimes has orders all over Germany, but most orders are in NRW.Identity check during registrationWhen Maxmove asks for an identity check with your ID and a live selfie, how to do it in the app or the web dashboard, and what helps when it does not work.Vehicle owner and registration: what Maxmove asks forIndependent drivers need no proof of vehicle ownership. Fleets upload a vehicle registration or lease contract for platform access. What to do if the vehicle belongs to someone else.Error messages during driver registrationWhat common messages about document uploads, your workspace, payout setup and the review mean, and what you can do about each one.Do I need a registered business (Gewerbe) to drive with Maxmove?Independent drivers need a business registration (Gewerbeanmeldung); a Kleingewerbe counts too. Without your own business, you can drive for a fleet.Install and update the driver appHow to find the Maxmove Driver app on the App Store and Google Play, sign in with your existing account and fix "Update required". Plus: what you can also do on the web dashboard.Open a Cloud4Log delivery noteView an original Cloud4Log PDF linked by your dispatch team.