Question 1

What is Maxmove?

Accepted Answer

Maxmove is the digital platform for everything that needs moving. Individuals and businesses book transport at an instant price and track it live. Drivers and transport operators receive suitable jobs. With Maxmove TMS – a transport management platform with AI-assisted dispatching – transport companies also run their own orders, routes, drivers and vehicles in one system.

Question 2

Who is Maxmove for?

Accepted Answer

Maxmove is for everyone who moves something: individuals with a one-off transport, businesses with recurring deliveries, independent drivers, courier companies and transport fleets. From fast booking to complete digital dispatch, Maxmove grows with your operation.

Question 3

What types of vehicles are available?

Accepted Answer

From couriers and cargo bikes to cars, vans, 3.5t lorries and towing services, Maxmove gives every shipment the right vehicle. Dimensions and load capacity are shown directly when you choose.

Question 4

How is the delivery price calculated?

Accepted Answer

Your delivery price in seconds: enter the route, choose a vehicle and extras, and Maxmove calculates the total instantly. It is based on the calculated route, number of stops, selected vehicle class and any booked extras. Before checkout, you see the price for the order details you entered. No rate cards, no phone calls, no guesswork.

Question 5

How can I track my delivery?

Accepted Answer

Always know what is happening: follow the driver location, delivery status and estimated arrival live, with updates at every important step.

Question 6

What if I need to cancel my delivery?

Accepted Answer

Plans change. Changes and cancellations are available directly in the app depending on the current order status. Cancellation is generally free until a driver is confirmed; after that, a cancellation fee may apply. If the option is no longer shown, contact support with your order ID.

Question 7

How do I become a Maxmove driver?

Accepted Answer

Register in minutes through the driver page or driver app, complete your profile and upload the requested documents. Your activation status is updated after the identity, compliance and account checks. Once approved, you receive suitable transport jobs directly in the driver app.

Question 8

Is Maxmove available 24/7?

Accepted Answer

Yes. Maxmove can be booked around the clock, for immediate pickups as well as scheduled transport. Enter your route, see the available options and book directly.

Question 9

Which cities does Maxmove operate in?

Accepted Answer

Maxmove starts in the Rhine-Ruhr region, including Cologne, Düsseldorf, Essen and Dortmund. Enter your route, get your price instantly and book directly. Availability is checked for each combination of pickup location, destination, vehicle class and time.

Question 10

Do I get proof of delivery?

Accepted Answer

Every Maxmove delivery is documented digitally, with a photo, signature and timestamp saved directly to the order. No paper chase and no lost records.

Question 11

Are my shipments insured?

Accepted Answer

Maxmove works with verified drivers and transport partners who must provide the required insurance documents. These include statutory motor vehicle liability insurance and, for commercial transport, appropriate goods-in-transit insurance. Whether and to what extent a specific loss is covered depends on the order, the transport partner carrying it out and the applicable terms. If something does happen, our support team coordinates the case quickly and directly – report the damage immediately with your order ID and photos.

Question 12

What does Maxmove offer transport companies?

Accepted Answer

Maxmove turns spare capacity into additional revenue. As a transport platform for freight forwarders, courier services and fleets, Maxmove delivers suitable marketplace jobs, reduces empty mileage and dispatches own and marketplace transports in one system.

Question 13

Can we manage our own orders, drivers and vehicles?

Accepted Answer

Yes. Maxmove TMS puts your customer orders, drivers, vehicles and routes in one control centre. Live tracking, your own booking page and digital proof of delivery connect the entire workflow from intake to delivery.

Question 14

Can transport companies get new jobs through Maxmove?

Accepted Answer

Yes. Registered transport operators see available jobs matched to their service area and vehicle class, review the route and earnings before accepting, and put spare capacity to profitable use.

Question 15

Is Maxmove a transport management system (TMS)?

Accepted Answer

Yes. Maxmove TMS is a cloud-based transport management system with AI-assisted dispatching – route planning and route optimisation software and courier software for dispatch, tracking, and billing in one: accept orders, plan routes, steer drivers and vehicles, track shipments live and bill automatically – no installation, usable monthly.

Question 16

How does AI-assisted dispatching work?

Accepted Answer

AI dispatching suggests the right driver and best route for every order, bundles stops into efficient tours and reacts to changes in real time. Dispatchers stay in control and confirm suggestions with one click.

Question 17

Which payment methods are accepted?

Accepted Answer

Pay the way that works for you: credit or debit card, Apple Pay, Google Pay, PayPal, Klarna, cash or wallet. Business customers can pay conveniently by invoice.

Question 18

Are there any hidden fees or surcharges?

Accepted Answer

No. Your route, vehicle and selected extras are itemised clearly in the price summary. You see exactly what you are paying for before checkout, with no hidden fees.

Question 19

Do I get an invoice for my delivery?

Accepted Answer

Of course. Your invoice is sent automatically by email and remains available to download from your account. Business customers manage every invoice in one place in the dashboard.

Question 20

What are the requirements to become a driver?

Accepted Answer

Depending on the vehicle and type of operation, you need the right driving licence, vehicle documents, the required insurance, a business registration and a smartphone for the driver app. You must also pass the identity and background checks. Vehicles over 3.5 tonnes have additional requirements. You see the binding checklist during onboarding; once your documents are verified, we activate you for suitable jobs.

Question 21

How and when do I get paid as a driver?

Accepted Answer

See what you will earn before accepting, track every earning in the driver app and receive payouts directly through your registered payout account.

Question 22

Do I drive my own vehicle?

Accepted Answer

Independent drivers register the vehicle they want to use for jobs and receive jobs matched to its class and capacity. Alternatively, you can join a fleet; fleet drivers can be assigned a vehicle by their transport company. Vehicle class and capacity are taken into account when suitable jobs are matched or assigned.

The next-generation logistics platform.Deliver better & scale faster.

Live tracking in real time

Book a delivery in the app

Instant quotes – transparent & affordable

Digital delivery proof

One app for drivers & fleet operations

Fleets: More orders & transport management system

Your AI dispatch agent.

Support for businesses of every size. Run your business on a reliable platform that adapts flexibly to your needs.

Deliveries for individuals

Deliveries for businesses

Jobs for delivery partners

The all-in-one solution for drivers and transport companies. Find jobs, dispatch drivers and vehicles, and manage every delivery from one place.

Earn as a driver

Marketplace jobs

Maxmove TMS

Maxmove Driver App

Connect every system. Bring orders in through native integrations, APIs or AI, run every delivery with Maxmove, and return tracking and proof automatically.

Orchestrate deliveries across multiple providers. Create custom workflows and integrate third parties through APIs, partner apps, or pre-built integrations.

Get the Apps

Maxmove Customer

Maxmove Driver

Deliver Anything, Anywhere

Small Business Supplies

E-Commerce Fulfillment

Furniture & Heavy Items

Parcels & Documents

B2B Point-to-Point

Same-Day & Rush Deliveries

A vehicle for every shipment

Car

Compact Van

2,7m Van

3,3m Van

3.5t Lorry

Cargo Bike

News, insights, and updates from the Maxmove team

Curbside or room-of-choice delivery: what stores must define first

Last-Mile Route Planning: More Stops, Fewer Disputes

Same-Day Courier Cost: What Delivery Today Really Costs

Which documents does a B2B direct delivery need?

What Does a Direct Drive Cost? Prices per Kilometer

Same-day delivery at checkout: when should online shops offer it?

Frequently Asked Questions

Maxmove

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