No-show handling, cancellations, and quality performance

This guide is for couriers handling no-shows, cancellations, and quality reviews in live delivery operations.

No-show and cancellation handling

• Record status updates promptly when pickup/drop-off cannot proceed.
• Capture reason and evidence to support fair case review.
• Escalate blocker cases early so dispatch/support can coordinate alternatives.

Quality and rating signals

• Reliable status updates and completion consistency.
• Clean handover documentation including proof evidence where required.
• Low incident frequency and strong communication quality.

If you are fleet-assigned

• If you're assigned by a fleet dispatcher or manager, use the Fleet guides for dispatch ownership and policy workflows.
• Start with: Dispatch board and driver assignments; Compliance and document management.

When disputing a rating-impacting event, include order IDs and timestamped evidence for objective review.