This guide covers fleet-side order creation, publication, and assignment for internal operations.
What this is
Internal fleet orders let dispatch teams create and assign operational jobs directly inside fleet workflows.
What to provide
- Pickup, drop-off, and stop-level instructions.
- Required vehicle type, timing window, and handling notes.
- Assigned driver or assignment rule set used by dispatch.
Optimize the stop order
Once every address is set and at least two stops lie between pickup and destination, Optimize route appears below the stops. Maxmove then reorders the stops for a shorter drive; the pickup stays first and the destination last. Moved stops show their previous position, and the line below says what the new order saves. Undo restores the previous order. Optimization is currently not available with time windows or loading stops.
Give an order to a subcontractor
Under Assignment, choose Subcontractor and search your CRM directory. Select the company and, if available, its contact. Choose New subcontractor to save a company and contact before assigning the order. Price and registration plates belong to this order; editing a company name later does not change its identity or earlier transport documents.
Then choose how the driver gets the order link: email, SMS or WhatsApp. The link is sent when you place the order. The driver can complete the order in the browser without a Maxmove account. The dashboard and Driver app use the same directory.
When WhatsApp is not available, the option is greyed out and the link is sent by SMS.
To send the link again later, open the order and choose Send order link; in the Driver app it is under Assignment. There you can also copy the link, share it or show it as a QR code. This also works for drivers in your fleet without a Maxmove account: they get the proof-of-delivery link for one stop.
To block a subcontractor under Company rules, select its CRM company. The block follows that company even after its name changes. Pickup and delivery locations belong to the customer's route; assigning a subcontractor does not save them under the carrier.
Contact the order contact
In the driver app's Fleet Control workspace, open the order details. Operational details shows the ordering party and order contact. Tap the phone number to open the phone app or the email address to compose an email. Only saved contact details are shown.
Shipment details
When booking Vehicle with driver in the dashboard, Shipment details is optional. You can continue without adding items, or add item cards with only the details you know. Weight and dimensions can stay empty, including for pallets. Entered details are saved with the order. In Items mode, complete quantities, weights, and dimensions are needed to find a suitable vehicle.
Under Administration → Internal orders → Show shipment details, fleet managers can show or hide this editor in the dashboard and the app. It is shown by default. Hiding it does not delete saved shipment details or change existing orders.
Extra services
In the dashboard, open Administration → Services & tariffs → Extra services. Fleet owners and admins with access to fleet tariffs can enable Maxmove services or add a fleet service with its own name, description, and flat price.
Choose the applicable vehicle types. You can use the standard price or set a different price for each vehicle type. The Internal orders and Booking pages switches are independent. New fleet services start with internal orders enabled and booking pages disabled.
Internal order creation only offers services enabled for the selected vehicle type and internal orders. Booking pages use the booking-page setting. Fleet services belong to your fleet and do not change the Maxmove marketplace catalog. Changes apply to new selections and quotes; saved orders and valid existing quotes retain their service and price snapshots.
Jobs handed to your fleet
When Maxmove assigns an internal customer order to a driver in your fleet, the order appears in your fleet's internal orders. Fleet dispatchers can replace the assigned driver with another eligible driver in the same fleet before pickup, and upload or review proof of delivery. Individual drivers can access only their own assignments.
The customer order stays with the workspace that created it. The handover does not transfer its customer, agreed customer price, or billing ownership. Changing the customer order or handing it to another fleet remains the responsibility of the owning workspace or Maxmove support.
Follow tour execution
Plan the tour with its driver, vehicle, shift and stop sequence, then send it to the driver. The driver checks the load and takes over the released revision. Changes that affect execution need a new driver confirmation; the tour shows whether that confirmation is still pending.
Open the tour to follow progress and review failed stops, reasons and photos. Choose one of the decisions offered for that stop: retry later on the tour, return goods to the sender, or remove an order before its goods are collected. The available decisions depend on where the goods are. Inform sender opens the order-contact email action; check the recipient and message before sending.
The Fleet Control app shows Tours today and the tour's stop progress. Completed and skipped stops retain their history when the tour changes.
Cancel an internal order
In the dashboard or desktop app, select Cancel order. You can enter a Reason (optional) and then confirm with Cancel order. The reason is saved with the cancellation. Select Keep order to close the dialog without cancelling.
What happens next
- Available now: dispatch can publish orders and assign eligible drivers through fleet dispatch tools.
- Order status updates sync across dispatch and driver execution views once assignment starts.
- Coming soon: richer templates and automated assignment rules for repeated internal routes.
For assignment failures, share order ID, chosen driver, and the exact dispatch step that failed.