Help Center
Find guides and answers for every Maxmove workspace.
Getting Started
Core account and product basics for all Maxmove users: create your account, understand the platform, and find the right help for your role.
4 articlesCustomer
Help for private customers placing and tracking deliveries with Maxmove: booking, live tracking, pricing, payments, and support for issues.
22 articlesBusiness
Help for Maxmove business workspaces: team management, order operations, billing and finance, plus API integrations for recurring deliveries.
14 articlesDriver
Guides for couriers completing jobs in the Maxmove driver app: onboarding, job workflow, payouts, quality, safety, and fleet-assigned driving.
8 articlesFleet
Guides for dispatchers, managers, and admins running multi-driver fleets: setup, dispatch, internal orders, POD, billing, and compliance.
11 articlesPopular articles
How pricing works
How Maxmove pricing works: which factors like route, vehicle type, and time window determine your delivery price and when final charges can change.
Track your order in real time
Track your Maxmove order in real time: live map tracking, status stages from pending to delivered, and what to do when tracking looks stuck.
What is Maxmove?
What is Maxmove? An overview of the delivery platform and its Customer, Business, Driver, and Fleet workspaces – and which one fits your role.
Place your first order
Place your first Maxmove order step by step: add pickup and drop-off addresses, choose a vehicle type, review the price, and confirm your delivery.
Request a refund or charge review
Request a refund or charge review on Maxmove: eligibility, the evidence you need to submit, and how support reviews and decides your case.
Apply and get activated as a driver
Apply as a Maxmove driver and get activated: requirements, onboarding steps, common activation blockers, and notes for fleet-assigned couriers.