Maxmove Terms of Service

Maxmove UG (haftungsbeschraenkt) Weyertal 109, 50931 Koeln, Germany

Effective Date: March 2026 Version: 2.0

1. Definitions and Interpretation

1.1 Definitions

In these Terms and Conditions ("Terms"), the following definitions apply:

"Maxmove" or "the Platform" means Maxmove UG (haftungsbeschraenkt), registered at Weyertal 109, 50931 Koeln, Germany, and the mobile application and website operated by it.
"Driver" means any independent third party who has registered on the Platform and been approved to provide transportation and/or delivery services.
"Customer" means any individual or business entity who uses the Platform to request transportation or delivery services.
"Order" means a request for transportation or delivery services placed by a Customer through the Platform.
"Driver App" means the mobile application provided by Maxmove for use by Drivers.
"Fleet" means a business entity registered on the Platform that manages multiple Drivers.

1.2 Interpretation

References to "writing" include email and communications through the Driver App.
Headings are for convenience only and shall not affect interpretation.
Words in the singular include the plural and vice versa.

2. Platform Overview and Relationship

2.1 Nature of the Platform

Maxmove operates a technology platform that connects Customers with independent Drivers for transportation and logistics services. Maxmove acts solely as an intermediary and does not itself provide transportation or delivery services.

2.2 Independent Contractor Status

The Driver is an independent contractor and NOT an employee, worker, agent, or partner of Maxmove. Nothing in these Terms shall be construed as creating an employment relationship, joint venture, partnership, or agency relationship between the Driver and Maxmove.

Specifically:

(a) The Driver retains full control over when, where, and whether to accept Orders.

(b) The Driver is free to accept or reject any Order offered through the Platform without penalty, subject to Section 8.

(c) The Driver may provide services for other platforms or clients simultaneously, provided this does not interfere with accepted Orders.

(d) The Driver is responsible for their own tax obligations, social security contributions, trade registration (Gewerbeanmeldung), and compliance with all applicable laws.

(e) The Driver provides their own vehicle, equipment, fuel, and bears all associated costs.

(f) The Driver is not entitled to any employee benefits including, but not limited to, paid leave, sick pay, pension contributions, or insurance coverage from Maxmove.

2.3 No Exclusivity

These Terms do not create an exclusive relationship. The Driver is free to use competing platforms and engage in other business activities.

2.4 No Guarantee of Orders

Maxmove does not guarantee any minimum number of Orders or minimum earnings. Order availability depends on Customer demand, the Driver's location, ratings, and other factors.

2.5 Driver Types: Independent and Fleet

(a) Drivers may operate as an Independent Driver or as a Fleet Driver. These categories are not mutually exclusive — a Driver may be part of a Fleet while also accepting Orders independently.

(b) Independent Drivers accept Orders autonomously and receive payment directly from Maxmove.

(c) Fleet Drivers are members of a Fleet Organization and may receive Orders dispatched through that Fleet. For fleet-dispatched Orders, Maxmove pays the Fleet Organization, which is then solely responsible for compensating its Drivers (see Section 5.9).

(d) Regardless of fleet membership, the Driver's contractual relationship with Maxmove under these Terms remains individual. Fleet membership does not alter the Driver's independent contractor status (Section 2.2).

(e) A Driver may join or leave a Fleet Organization at any time through the Platform. Leaving a Fleet does not affect the Driver's Maxmove account. A Fleet Operator may also remove a Driver from the Fleet, but this does not constitute deactivation from the Maxmove Platform.

2.6 Fleet Organizations

(a) A Fleet Organization is a registered business entity on the Platform that manages multiple Drivers. The Fleet Operator is responsible for ensuring all Drivers within the Fleet meet the requirements set forth in Section 3 and for compensating Fleet Drivers for fleet-dispatched Orders.

(b) If a Fleet Organization is deactivated or suspended by Maxmove, all Fleet Drivers will be notified and may continue operating as Independent Drivers.

2.7 Customer Types

(a) The Platform serves both Private Customers (individuals) and Business Customers (registered companies). Business Customers may have access to additional features.

(b) Driver obligations are identical regardless of Customer type. The same service standards, professionalism, and duty of care set forth in Section 7 apply to all Orders.

(c) Business Customers may provide additional order instructions (e.g., delivery windows, documentation requirements, special handling) which the Driver must follow where reasonably practicable.

2.8 Order Allocation

(a) The Platform employs an automated system to allocate Order requests to Drivers. The main parameters determining allocation include the Driver's proximity to the pickup location, vehicle category match, Driver availability, and ratings.

(b) Drivers can influence which Orders they are offered through availability settings, vehicle registration, and service area preferences in the Driver App.

3. Driver Registration and Onboarding

3.1 Eligibility Requirements

To register as a Driver on the Platform, you must:

(a) Be at least 18 years of age (21 for vehicles exceeding 3.5 tonnes).

(b) Hold a valid driver's license appropriate for the vehicle category, issued in an EU/EEA member state or recognized equivalent.

(d) Maintain valid motor vehicle liability insurance (Kfz-Haftpflichtversicherung) and, for commercial transport, appropriate goods-in-transit insurance (Transportversicherung/Gueterversicherung).

(e) Possess a valid trade registration (Gewerbeanmeldung) or equivalent business registration.

(f) For vehicles exceeding 3.5 tonnes: hold a valid EU Community Licence or national transport licence (Gueterkraftverkehrsgenehmigung) as required by GueKG.

(g) Pass the Maxmove background and identity verification process.

(h) Have no serious criminal convictions, particularly relating to violence, theft, fraud, or driving offenses.

(i) Possess a smartphone compatible with the Driver App.

3.2 Registration Process

(a) Complete the online registration form with accurate and complete information, upload all required documents, and complete the identity verification process.

(b) Select the intended operating mode: Independent Driver or Fleet Driver (see Section 2.5).

3.3 Document Validity

(a) The Driver must ensure all documents remain valid and current at all times while active on the Platform.

(b) Updated documents must be uploaded to the Platform at least 14 days before expiry.

3.4 Accuracy of Information

The Driver warrants that all information provided during registration and at any subsequent time is true, accurate, and complete. Providing false or misleading information constitutes grounds for immediate termination.

4. Vehicle Categories and Requirements

4.1 Vehicle Categories

Maxmove operates various vehicle categories ranging from motorcycles and cars to vans and trucks. The current categories, their descriptions, payload limits, and requirements are available in the Driver App and on the Maxmove website. Drivers must register their vehicle in the appropriate category. Vehicle categories may be updated from time to time.

4.2 General Vehicle Requirements

All vehicles used on the Platform must:

(a) Be in safe, roadworthy condition and pass all legally required inspections (HU/TUeV).

(b) Be registered and insured as required by German law.

(d) Be free of offensive markings, damage, or modifications that could reflect negatively on the service.

(e) Be equipped with appropriate load-securing equipment (straps, blankets, etc.) relevant to the vehicle category.

4.3 Vehicle Inspection

Maxmove reserves the right to require periodic vehicle inspections. Failure to pass an inspection may result in temporary deactivation until issues are resolved.

5. Commission and Fee Structure

5.1 Commission

Maxmove retains a service fee ("Commission") as a percentage of the total fee charged to the Customer for a completed Order. The applicable Commission rate is displayed in the Driver App prior to acceptance of an Order.

5.2 Calculation

The order fee is calculated by the Platform based on factors including distance, vehicle category, time of day, demand, and any special requirements. The Driver's earnings per Order equal the order fee minus the applicable Commission.

5.3 Tips

Tips from Customers are passed through to the Driver in full. Maxmove does not take any commission on tips.

5.4 Tolls and Surcharges

Tolls, parking fees, and similar surcharges agreed with the Customer are passed through to the Driver.

5.5 Waiting Time

If a Driver must wait beyond the standard loading/unloading time as defined in the Driver App, additional waiting time charges may apply as calculated by the Platform. Commission applies to waiting time charges.

5.6 Cancellation Fees

If a Customer cancels an Order after the Driver has been assigned and is en route, a cancellation fee may be charged to the Customer. The Driver receives their portion (order fee minus Commission) of any such cancellation fee.

5.7 Tax

All amounts stated are net amounts. The Driver is solely responsible for all applicable taxes, including VAT (Umsatzsteuer) and income tax (Einkommensteuer), in connection with their earnings from the Platform.

5.8 Commercial Terms

(a) Commission rates, payout schedules, minimum thresholds, and other commercial terms referenced in these Terms are communicated through the Driver App and may be updated from time to time.

(b) When adjusting commercial terms, Maxmove shall exercise reasonable discretion (billiges Ermessen, § 315 BGB). Cost reductions shall be reflected in commercial terms to at least the same extent as cost increases.

(c) Material changes to commercial terms will be communicated to the Driver with at least 15 days advance notice. In the event of a material change, the Driver has the right to terminate the contractual relationship per Section 16.1 before the change takes effect. Maxmove will inform the Driver of this right in the change notification.

(d) For more information on current rates and fees, please refer to the Driver App.

5.9 Fleet Orders

(a) For Orders dispatched through a Fleet Organization, the applicable Commission rate is as displayed in the Driver App.

(b) The remaining portion of the order fee (after Commission) is paid to the Fleet Organization's designated payment account, not to the individual Fleet Driver.

(c) The Fleet Organization is solely responsible for compensating its Fleet Drivers for fleet-dispatched Orders. Maxmove has no obligation, liability, or visibility regarding the terms, timing, or amount of payments between Fleet Organizations and their Fleet Drivers.

(d) Fleet Drivers with payment disputes relating to fleet-dispatched Orders should address such disputes with their Fleet Operator. Maxmove is not a party to, and will not adjudicate, payment disputes between Fleet Organizations and their Drivers.

(e) Tips from Customers on fleet-dispatched Orders are handled in the same manner as the order fee: they are paid to the Fleet Organization's designated payment account.

6. Payment Terms

6.1 Payment Method

(a) Independent Drivers: Driver Earnings are paid via a designated payment service provider integrated with the Platform. Each Independent Driver must set up and maintain a valid payment account as instructed during onboarding.

(b) Fleet Drivers: For fleet-dispatched Orders, earnings are paid to the Fleet Organization's payment account (see Section 5.9). Fleet Drivers are not required to maintain their own payment account for fleet-dispatched Orders, but must do so for any Orders accepted independently.

6.2 Payout Schedule

Payouts are processed on a regular schedule as displayed in the Driver App. The payout frequency, processing timeline, and any applicable minimum payout thresholds are communicated in the Driver App and may be updated from time to time.

6.3 Payout Currency

All payouts are made in Euro (EUR).

6.4 Earnings Statements

Detailed earnings statements are available in the Driver App, including individual Order details, periodic summaries, and annual summaries for tax purposes.

6.5 Disputes

If the Driver disputes any payment, they must notify Maxmove within 30 days of the payout date. Claims submitted after this period may not be considered.

6.6 Deductions

Maxmove may deduct from Driver Earnings:

(a) Amounts owed by the Driver to Maxmove for any reason.

(b) Refunds issued to Customers for Orders where the Driver was at fault (e.g., damage, non-delivery).

Any deductions will be communicated to the Driver with an explanation prior to or at the time of payout.

7. Service Standards and Quality Requirements

7.1 General Conduct

Drivers must at all times:

(a) Act professionally, courteously, and respectfully toward Customers, Maxmove staff, and the general public.

(b) Comply with all applicable traffic laws, regulations, and road safety rules.

(d) Not smoke in the vehicle during an active Order.

(e) Maintain a clean and professional personal appearance.

7.2 Order Handling

(a) Acceptance: Once an Order is accepted, the Driver commits to completing it. Frequent cancellations after acceptance will impact the Driver's standing (see Section 8).

(b) Timeliness: The Driver must arrive at the pickup location within the estimated time shown in the Driver App. Significant delays must be communicated to the Customer through the app.

(c) Careful Handling: All goods must be handled with reasonable care during loading, transport, and unloading. Fragile items and special handling instructions must be followed.

(d) Load Security: The Driver is responsible for properly securing all goods in the vehicle in accordance with StVO and applicable regulations.

(e) Documentation: The Driver must confirm pickup and delivery through the Driver App, including obtaining Customer confirmation where required.

(f) Communication: The Driver must be reachable via the in-app communication system during an active Order.

7.3 Prohibited Items

Drivers must not knowingly transport:

(a) Illegal substances or contraband

(b) Hazardous materials (unless specifically licensed and the vehicle is approved for such transport)

(d) Weapons or explosives

(e) Items that violate any applicable law

The Driver has the right and obligation to refuse any Order that involves prohibited items.

7.4 Route and Navigation

The Driver should follow an appropriate route. Any significant deviation from the planned route must be justified.

7.5 Extra Services and Helpers

(a) Orders may include Extra Services such as loading/unloading assistance, furniture handling, or use of special equipment. The Driver must perform or arrange for the performance of any Extra Services included in the accepted Order.

(b) If the Driver engages Helpers to assist with an Order, the Driver is responsible for:

(i) Ensuring Helpers are competent and reliable.
(ii) Ensuring Helpers comply with the conduct standards set forth in Section 7.1.
(iii) Ensuring Helpers are adequately insured or covered under the Driver's own insurance policy.
(iv) Supervising Helpers throughout the Order.

(d) Maxmove is not an employer of, and has no contractual relationship with, any Helper engaged by the Driver.

7.6 Proof of Delivery

The Driver must document pickup and delivery through the Driver App, including:

(a) Photo documentation of goods at pickup and delivery.

(b) Customer confirmation (signature or in-app confirmation) where required.

8. Ratings and Performance

8.1 Rating System

Customers may rate Drivers after each completed Order. Drivers may also be able to rate Customers. Ratings are visible on the Platform and may influence whether Customers or Drivers choose to work together. For additional information on ratings, please refer to the guidelines available in the Driver App.

8.2 Performance Standards

Maxmove monitors Driver performance, including but not limited to ratings, order completion, timeliness, and service quality. Specific performance standards and thresholds are communicated through the Driver App and may be updated from time to time.

If a Driver's performance falls below acceptable standards, Maxmove may take measures including warnings, temporary suspension, or account deactivation in accordance with Section 10.

8.3 Rating Disputes

If a Driver believes a rating is unfair (e.g., resulting from circumstances beyond their control), they may dispute it through the Driver App. Maxmove will review disputes and may remove ratings found to be unjustified, abusive, or discriminatory.

9. Insurance and Liability

9.1 Driver's Insurance Obligations

The Driver must maintain at all times:

(a) Motor Vehicle Liability Insurance (Kfz-Haftpflichtversicherung): Valid, legally compliant third-party liability insurance for the registered vehicle, with coverage limits meeting or exceeding the statutory minimum.

(b) Commercial Use Coverage: The vehicle insurance must explicitly cover commercial transport/delivery use. Standard private vehicle insurance is insufficient.

(c) Goods-in-Transit Insurance (Transportversicherung): Insurance covering loss of or damage to goods being transported, with coverage as required by applicable regulations.

(d) Public Liability Insurance (Betriebshaftpflichtversicherung): Recommended. Insurance covering bodily injury or property damage that may occur during loading, unloading, or other activities related to the service.

9.2 Proof of Insurance

(a) The Driver must upload proof of all required insurance to the Platform.

(b) Updated proof must be provided at least 14 days before any policy expires.

9.3 Driver Liability

(a) The Driver is fully liable for any damage to goods, property, or persons caused by the Driver's negligence, recklessness, or willful misconduct during the performance of an Order.

(b) In the event of damage to or loss of transported goods, the Driver must immediately notify the Customer and Maxmove through the Driver App, documenting the damage with photographs.

9.4 Maxmove's Liability

(a) Maxmove is not liable for damage to goods, vehicles, or persons arising from the Driver's performance of transportation services.

(b) Maxmove's liability is limited to the proper functioning of the Platform technology as set forth in Section 15.

10. Deactivation and Suspension

10.1 Grounds for Immediate Deactivation

Maxmove may immediately deactivate a Driver's account for:

(a) Operating under the influence of alcohol or drugs.

(b) Engaging in violent, threatening, or harassing behavior.

(d) Providing falsified documents or information.

(e) Committing serious traffic violations during an Order (e.g., DUI, reckless driving).

(f) Unauthorized use of Customer data.

(g) Loss or non-renewal of required licenses, insurance, or permits.

(h) Any conduct that poses a safety risk to Customers or the public.

(i) Criminal charges or convictions for relevant offenses.

10.2 Grounds for Suspension

Maxmove may temporarily suspend a Driver's account for:

(a) Repeated low ratings (as per Section 8.2).

(b) Excessive cancellation rate as determined by the performance standards communicated in the Driver App.

(d) Failure to update expired documents within the required timeframe.

(e) Failure to respond to Maxmove communications within a reasonable time.

(f) Suspected but unconfirmed violation of these Terms pending investigation.

10.3 Statement of Reasons

(a) In the event of any restriction, suspension, or deactivation, Maxmove will provide the Driver with a statement of the facts and circumstances giving rise to the measure.

(b) For restrictions and suspensions, the statement will be provided prior to or at the time the measure takes effect.

(c) For termination of the contractual relationship, the statement will be provided at least 30 days before it takes effect, unless Maxmove (i) is subject to a legal or regulatory obligation that does not allow this notice period, (ii) exercises a right of termination for good cause under § 314 BGB, or (iii) can demonstrate that the Driver has repeatedly infringed these Terms.

10.4 Suspension Process

(a) The Driver will be notified via email and in-app notification of the suspension and its reasons.

(b) During suspension, the Driver cannot accept new Orders, but pending payouts will be processed normally.

10.5 Appeals

(a) A deactivated or suspended Driver may appeal by submitting a written appeal to support@maxmove.com within 14 days of the notification.

(b) Appeals must include the Driver's account information, the grounds for appeal, and any supporting evidence.

10.6 Fleet-Specific Provisions

(a) If a Fleet Organization is deactivated or suspended, Maxmove will notify all affected Fleet Drivers, who may continue operating as Independent Drivers.

(b) Deactivation of an individual Fleet Driver does not affect the Fleet Organization or its other Drivers.

11. Intellectual Property

11.1 Maxmove Property

(a) The Driver App, Platform, and all associated software, content, trademarks, logos, and materials are the exclusive property of Maxmove or its licensors.

(b) The Driver is granted a limited, non-exclusive, non-transferable, revocable license to use the Driver App solely for the purpose of providing services through the Platform.

11.2 Restrictions

The Driver shall not:

(a) Copy, modify, reverse-engineer, decompile, or disassemble any part of the Driver App or Platform.

(b) Use Maxmove trademarks, logos, or branding without prior written consent.

(d) Scrape, data-mine, or extract data from the Platform.

(e) Use the Platform for any purpose other than providing transportation services.

11.3 Feedback

Any suggestions, feedback, or ideas provided by the Driver regarding the Platform may be used by Maxmove without obligation or compensation to the Driver.

12. Data Protection and Privacy

12.1 Data Processing

Maxmove processes personal data in accordance with the General Data Protection Regulation (GDPR/DSGVO) and applicable German data protection law. Details regarding the types of data collected, purposes of processing, retention periods, and the Driver's rights are set out in our Privacy Policy, available at https://www.maxmove.com/privacy.

12.2 Customer Data

The Driver acknowledges that Customer personal data (name, address, phone number) is shared solely for the purpose of completing an Order. The Driver must not retain, copy, or use Customer data for any purpose other than completing the current Order, must not contact Customers outside the Platform, and must report any data breach immediately to Maxmove.

12.3 Fleet Data Sharing

(a) By joining a Fleet Organization, the Driver consents to the sharing of their order data, performance metrics, and real-time location (during active fleet-dispatched Orders) with the Fleet Operator.

(b) Fleet Operators do not have access to a Driver's personal financial data or data from Orders not dispatched through the Fleet.

13. Confidentiality

13.1 Confidential Information

The Driver shall treat as confidential all information received through the Platform, including:

(a) Customer data and Order details

(b) Business and commercial information

(d) Any internal Maxmove communications or materials

13.2 Obligations

This confidentiality obligation survives termination of the contractual relationship.

14. Indemnification

The Driver shall indemnify, defend, and hold harmless Maxmove, its directors, employees, and agents from and against all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or in connection with:

(a) The Driver's breach of these Terms.

(b) The Driver's negligent or wrongful acts or omissions during the provision of services.

(d) Traffic violations or accidents caused by the Driver.

(e) The Driver's failure to maintain required insurance, licenses, or permits.

(f) Any tax liabilities arising from the Driver's earnings.

15. Limitation of Liability

15.1 Unlimited Liability

Maxmove is liable without limitation for damages caused by Maxmove, its legal representatives, or agents (Erfuellungsgehilfen) in the following cases:

(a) Injury to life, body, or health.

(b) Intentional or grossly negligent breach of duty.

(d) Claims under the Product Liability Act (Produkthaftungsgesetz).

15.2 Limited Liability

In the event of a breach of material contractual obligations — obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the Driver may regularly rely (Kardinalpflichten) — caused by simple negligence of Maxmove, its legal representatives, or agents, Maxmove's liability shall be limited to the foreseeable damages typical for this type of contract at the time of conclusion.

15.3 Exclusion of Further Liability

Beyond the cases set forth in Sections 15.1 and 15.2, claims for damages against Maxmove are excluded.

15.4 Platform Availability

Maxmove does not warrant uninterrupted or error-free operation of the Platform. The Platform may be subject to technical limitations, delays, or other issues inherent to internet and digital communications. Maxmove shall not be liable for unavailability caused by:

(a) The Driver's failure to meet technical requirements for access (e.g., device, operating system, internet connection).

(b) Disruptions in third-party data transmission networks or services.

(d) Scheduled maintenance or updates, which Maxmove will announce with reasonable advance notice where possible.

16. Termination

16.1 Termination by Driver

The Driver may terminate the contractual relationship at any time by:

(a) Deactivating their account through the Driver App, or

(b) Sending written notice to support@maxmove.com.

Termination takes effect immediately, except that the Driver must complete any accepted and in-progress Orders.

16.2 Termination by Maxmove

Maxmove may terminate the contractual relationship:

(a) Without cause (ordentliche Kuendigung) by providing 30 days written notice via email.

(b) With cause (ausserordentliche Kuendigung gemaess § 314 BGB) with immediate effect, for any of the reasons set forth in Section 10.1 or any other material breach of these Terms. A prior warning or deadline to cure (Fristsetzung) is not required where it is unreasonable under the circumstances (§ 314 Abs. 2 S. 2 and 3 BGB).

16.3 Effects of Termination

Upon termination:

(a) The Driver's access to the Driver App and Platform will be revoked.

(b) Outstanding Driver Earnings will be paid out on the next regular payout date, subject to any deductions per Section 6.6.

(d) The following provisions shall survive termination: Section 12 (Data Protection), Section 13 (Confidentiality), Section 14 (Indemnification), Section 15 (Limitation of Liability), Section 17 (Dispute Resolution), and Section 20 (General Provisions).

(e) Any pending disputes will be resolved according to Section 17.

17. Dispute Resolution

17.1 Complaints and Disputes

The Driver may submit complaints or disputes regarding the Platform, the Services, or any measures taken under these Terms (including restrictions, suspensions, or deactivations) to support@maxmove.com. Maxmove will acknowledge complaints within a reasonable time and endeavour to resolve them promptly.

17.2 Mediation

If internal resolution fails, either party may propose mediation through a mutually agreed mediator or the Industrie- und Handelskammer (IHK) Koeln mediation service.

17.3 Governing Law and Jurisdiction

(a) These Terms are governed by the laws of the Federal Republic of Germany.

(b) The exclusive place of jurisdiction for all disputes is Koeln, Germany, unless mandatory law provides otherwise.

17.4 Right to Legal Action

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction.

17.5 Consumer Dispute Resolution (§ 36 VSBG)

Maxmove is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.

18. Force Majeure

Neither party shall be liable for failure or delay in performing obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, wars, terrorism, government actions, strikes, power outages, or internet/telecommunications failures. The affected party must notify the other party as soon as reasonably practicable.

19. Amendments

19.1 Right to Amend

Maxmove may propose amendments to these Terms at any time. Proposed amendments will be communicated to the Driver via email and/or in-app notification at least 30 days before the proposed effective date.

19.2 Acceptance

The Driver's consent to the proposed amendments shall be deemed given if the Driver does not reject the amendments before the proposed effective date. The notification of proposed amendments will expressly inform the Driver of:

(a) The right to reject the proposed amendments.

(b) The deadline by which the rejection must be communicated.

(c) The right to terminate the contractual relationship immediately and free of charge per Section 16.1 before the amendments take effect.

If the Driver rejects the proposed amendments, the existing Terms shall continue to apply. Maxmove's right to terminate per Section 16.2 remains unaffected.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional policies referenced herein, constitute the entire agreement between the Driver and Maxmove regarding the subject matter hereof.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that achieves the economic purpose of the original provision as closely as possible.

20.3 Assignment

The Driver may not assign or transfer their rights or obligations under these Terms without Maxmove's prior written consent. Maxmove may assign its rights and obligations to any affiliated entity or in connection with a merger, acquisition, or sale of assets.

20.4 Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20.5 No Third-Party Beneficiaries

These Terms do not create any rights for third parties.

20.6 Language

These Terms are written in English. In case of any translation, the English version shall prevail.

20.7 Notices

All notices under these Terms shall be sent:

To Maxmove: support@maxmove.com or Maxmove UG (haftungsbeschraenkt), Weyertal 109, 50931 Koeln, Germany
To the Driver: Via the email address or in-app notification associated with the Driver's account.

Contact

For questions regarding these Terms, please contact:

Maxmove UG (haftungsbeschraenkt) Weyertal 109 50931 Koeln, Germany Email: support@maxmove.com

By registering as a Driver on the Maxmove Platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

Version 2.0 -- March 2026