Fleet finances run on the payout bank account you give Maxmove, completed-order data, and clean member and role setup.
Three separate pricing components
Maxmove support can reduce the commission on an active marketplace order, including after your fleet accepts it or starts delivery, until completion or the settlement calculation is locked. The customer price stays the same and better fleet terms still apply. Your fleet's owners and admins receive a notification; the updated amount is fleet revenue, not an employee's wage. Completed or settled orders require a separate review.
- Plan fee: The selected fleet plan is billed monthly or annually. Its monthly allowance applies only to successfully completed own dispatch orders (
fleet_internal). Canceled, failed, and Maxmove marketplace-sourced orders do not consume that allowance. On Starter, Pro, and Business, each additional successfully completed own order is billed at the displayed per-order rate. Free has no automatic overage billing. - Marketplace commission: The percentage displayed for the plan is deducted only from successfully completed orders sourced through the Maxmove marketplace. It is calculated on the transport fare, excluding tips and any separately shown customer service fee. Own dispatch orders do not incur marketplace commission.
- Customer service fee: This can be charged separately to the booking customer. It is not part of the fleet commission and is not deducted a second time from fleet earnings.
During a free trial of a paid plan, no base or overage fee applies. The displayed marketplace commission for the selected plan still applies to completed marketplace orders. The pricing page and the plan selector in the fleet dashboard always show the currently published amounts, allowances, and percentages.
A free evaluation activated without a paid subscription, including a fixed-term trial granted by Maxmove, ends automatically on the date shown in the dashboard. It does not renew as a paid subscription. The plan page labels this as a free trial; a scheduled cancellation notice applies to a paid subscription.
What is available today
- One payout bank account (IBAN) for your fleet, entered in the fleet dashboard or the app. Maxmove pays your earnings out to it.
- Payout history with the status of each payout, plus earnings statements and tax documents.
- Role-based access: only owners and admins see payouts and can change the bank account.
- Plan invoices and payment methods open from Manage billing on the plan page; plan changes and cancellations are controlled in the Maxmove dashboard.
CSV earnings exports remain available while company details for PDF documents are incomplete. Complete the requested company details to generate PDF statements and receipts.
Bank review and changes
When saving requires acceptance of the terms, you accept the displayed version. If it changes in the meantime, review and accept the new version. If the bank details were saved but acceptance could not be confirmed, retry only the acceptance. You do not need to enter the IBAN again.
If the terms change after the bank details are saved, owners and admins see Terms of service as Needs action under Settings → Compliance on the web or under Platform access in the app. Accept the displayed version there; the bank details stay unchanged. Maxmove then updates the existing payout account, usually within minutes. Needs attention means the update failed; contact support.
Maxmove reviews the IBAN before it can receive payouts. Upload a bank proof for it, such as a bank statement or an online banking screenshot that clearly shows the IBAN and your company name as account holder. The first approved bank account has no additional wait. Changing an approved bank account requires recent sign-in and another review. Until the replacement is approved, you keep accepting orders and payouts go to the previously approved account. After approval, payouts pause for 24 hours; the bank details screen shows when the replacement becomes usable.
Maxmove sends the approved bank details to the connected payout provider automatically once they become usable. Payouts through that provider wait for its confirmation. Bank review and provider confirmation are separate steps; you do not need to enter the details again or create another account while confirmation is pending.
If the provider rejects company details, correct them in platform access. Once Maxmove approves the correction, the existing payout account is updated automatically. You do not need to create another account.
Maxmove pays your earnings out to the payout account every 7 days. Where Instant Payouts are available, a payout right after the order is also possible for a fee of 2.5%, with a €2.80 minimum. Saving or approving bank details does not send money. Fleet drivers do not need to enter the fleet's IBAN themselves. Marketplace jobs that a business customer books on monthly invoice pay out the same way; they do not wait for the customer's payment.
In rollout
- Additional fleet billing summary cards with finalized totals.
- Expanded reconciliation exports for finance teams.
If totals do not match expectations, send date range and report identifiers to support.
Customer invoices
When an authorized owner or admin accepts the Maxmove terms for marketplace access, that agreement includes customer invoicing in the fleet's name for its marketplace jobs. No separate invoice authorization is needed in tax setup. Fleets using only the transport management software keep control of their own invoicing. To write their own invoices with Maxmove, an owner or admin grants the invoicing mandate once under Settings → Invoices. A plausible tax number or a VAT ID confirmed by the EU's VIES check is enough; no manual review is needed.
From terms version 2.4, the authorized representative's same one-time acceptance also agrees self-billing for transport services Maxmove purchases from the fleet itself. Maxmove issues and electronically delivers the self-billing invoice marked “Gutschrift”. Drivers do not accept again for each order or payout. Earlier terms acceptances do not cover self-billing. The fleet checks the self-billing invoices and reports errors or changed tax details; its statutory right to object remains unaffected.
Maxmove’s own fleet
The Maxmove UG fleet uses Maxmove’s platform account. Its finance overview shows only payments for its own completed work, refunds and tips. It has no separate payout bank setup, supplier payout history or supplier earnings statements. Bank payouts are managed centrally. Other fleets keep their own payout setup.
This applies in both the brokerage and principal transport models, including cash and invoice payments. Tips belong to the fleet without commission. Customer invoices are issued by Maxmove UG; there is no supplier self-bill, commission invoice or paid TMS subscription for the own fleet. Employee compensation is handled internally by the fleet.
Work and payout readiness
After Maxmove approves your fleet, payout-provider setup or review does not block accepting, claiming or assigning jobs, offer alerts, or customer online checkout on your booking page. Other Maxmove checks and online-payment configuration still apply.
Earnings waiting for payout setup remain separate from available funds. Complete any requested bank or verification steps. Eligible transfers resume automatically when setup is confirmed; bank payouts continue through Maxmove’s existing payout process. Changing the payout method preserves the route of earlier earnings.