Safety incidents and urgent support

Report safety incidents as a Maxmove driver quickly and correctly: what to include, how urgent support works, and which details speed up review.

Safety incidents should be reported immediately with clear facts and timestamps.

What to include in incident reports

  • Location and order ID.
  • Incident type and affected items.
  • Any photos or supporting evidence.

If immediate assistance is required, use urgent support channels defined in the driver app.

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