Follow the driver app lifecycle from availability to completion to keep payouts and customer updates accurate.
Operational best practices
- Confirm stop details before starting route.
- Update status promptly at pickup and drop-off.
- Attach required delivery proof where requested.
- Use the mobile driver workspace for live assignment execution.
Complete a stop in the dashboard
Open the assigned order and continue to its pickup, stop or delivery checklist. The checklist shows the proof required for that stop, in the same task order as the driver app.
- Use the bottom button to open or focus the next unfinished task.
- If a name and signature are required, check the name in the signature task before capturing the signature.
- Once every required task is complete, the bottom button changes to Complete pickup, Complete stop or Complete delivery. This saves the proof and attempts to complete that stop. Check the order status after returning to the order.
- The guided checklist does not ask for optional package barcodes, cargo descriptions or additional proof files. Standalone proof-upload links still offer optional details.
Execute an assigned tour
Open your assigned tour in the app or the dashboard. Before taking it over, check the stop sequence and complete the loading check: scan or enter each listed package barcode, or record the available exception for a missing package. Confirm tour changes before continuing.
Work through the tour's next stop. If a stop cannot be completed, choose Stop not possible, select the reason, and add the requested photo or note. Dispatch decides whether to retry the stop, return the goods to the sender, or remove an order whose goods are not on board. Continue with the next available stop while a decision is pending.
In the driver app, the lock-screen card follows the tour's next stop. Completed jobs are grouped by tour in your records. A return appears as a return rather than a successful delivery to the original recipient.
If you are fleet-assigned
- If you're assigned by a fleet dispatcher or manager, use the Fleet guides for dispatch, billing controls, and compliance workflows.
- Start with: Dispatch board and driver assignments; Fleet billing and payout controls; Compliance and document management.
Always report route blockers in-app so dispatch and customer support receive consistent updates.