The driver app shows the current status of every required step. Complete everything marked as outstanding before looking for jobs.
Documents required from every driver
Upload complete, readable copies of:
- profile photo
- driver's licence: front and back
- your selected identity document: front and back
Make sure the full document is visible and its details match your profile.
Additional document for independent drivers
If you drive independently, also upload your business registration. If the requested document has more than one page, submit every page.
In your tax details, tick the number you have: tax number, VAT ID or both. A VAT ID starts with the country code, for example DE123456789. Your personal tax ID (Steuer-ID, 11 digits) is neither number. Upload one proof showing your name or business name and one of the saved numbers: a letter from your tax office for the tax number, or the confirmation from the Federal Central Tax Office (BZSt) for the VAT ID. One proof is enough even if you enter both numbers. We review the document; a valid VAT ID alone does not replace it.
Drivers joining through a fleet need the fleet to accept their assignment instead. Their personal onboarding checklist does not require an independent business registration.
Vehicle and insurance
You need an active default vehicle to browse jobs. Fleet vehicle compliance may also request vehicle registration, proof of insurance, or inspection documents. The current in-app checklist is the source of truth for Maxmove uploads; legal and contractual obligations continue to apply separately.
If the vehicle already exists
Do not create it again. Open My vehicles, select the existing vehicle, then:
- set it as your default vehicle,
- add or replace missing photos and details,
- complete any outstanding checks on that vehicle.
A duplicate does not fix a blocked or incomplete vehicle record.
If verification does not progress
Before approval, an application marked Changes requested needs the selected corrections and a new submission. After approval, correction requests keep your driver approval in place. Open Documents, read the note next to the requested item and replace only that item. You do not repeat onboarding or resubmit the application. Replacement documents are reviewed individually; document validity, identity checks and payout requirements still apply.
Open in-app support from the affected Driver Workspace. Include the outstanding step and the date of your latest upload. Do not send identity numbers or full document details in chat.
Customer invoices
For independent drivers, the Maxmove terms accepted during payout setup include authorization to issue customer invoices in your business's name for marketplace jobs. Tax setup has no separate invoice-authorization step. An existing acceptance remains on file; if a new terms version or legal business identity needs acceptance, the app asks you to accept the applicable terms.
From terms version 2.4, accepting once also covers self-billing for transport services Maxmove purchases from your business itself. Maxmove issues and electronically delivers the self-billing invoice marked “Gutschrift”. You do not accept again for each order or payout. Earlier terms acceptances do not cover this procedure. Check the self-billing invoices and report errors or changed tax details to support; your statutory right to object remains unaffected.
Payment provider verification
Maxmove reviews your application and uses the matching, approved Didit result to provide the payment provider with the required identity details. Where needed, we can also submit the original identity document. A successful Didit check does not automatically approve your payment account.
If the payment provider asks for another identity or risk review, follow the instructions in the app or contact Maxmove support. Repeatedly uploading the same document does not resolve a provider rejection. Do not send identity documents or selfies in support chat.