In short: When you register as an independent driver, Maxmove may ask for an identity check instead of an ID upload. You photograph your ID and take a live selfie. It takes about 2 minutes. You do the check yourself; support cannot do it for you.
When you need the check
- The identity check applies to independent drivers. If you drive through a fleet, it is not part of your checklist.
- The Documents step shows whether you need it: if it lists Identity check, do the check. If it lists Identity Document, upload the front and back of your ID instead.
- An application you already submitted keeps the proof you submitted it with.
- If Maxmove requests changes to your application, they can include a new identity check.
The people behind a fleet, such as the owner or managing directors, do their check during platform access. If the web dashboard lists Identity check as an open step there, one of these people still has to finish it.
What you need
- ID card, passport or residence permit
- a phone or computer with a camera
- good light
- about 2 minutes
Maxmove compares the name and date of birth on your ID with what you entered in the Identity step. Enter both there exactly as they appear on your ID before you start the check. If you change your name or date of birth afterwards, you do the check again.
The check is run by the provider Didit. Before you start, Maxmove shows a notice about who receives which data. Didit also compares the selfie with your profile photo. The selfie from the check never becomes your profile photo.
How to start the check
In the Maxmove Driver app:
- Open the Documents step.
- Tap Identity check.
- Read the notice and tap Start check.
- Follow the steps on screen.
In the web dashboard:
- In driver registration, open the Documents step.
- Click Identity check, then Start check.
- The check opens in a window on top of the page. Allow your browser to use the camera.
If you started the check but did not finish it, the row shows Not finished. Tap Continue check to pick up where you left off. The app and the web dashboard show the same progress.
What the status means
| What you see | What it means | What you can do |
|---|---|---|
| Not started | You have not started the check yet. | Tap it, then tap Start check. |
| Not finished | You started but did not finish. | Tap it, then tap Continue check. |
| Checking… | The result is on its way. | Wait a moment. |
| Verified | You passed the check. | Nothing else. |
| In review with "Our team is checking it. You don't need to do anything." | Someone at Maxmove is looking at your check. | Nothing. You can still submit your application. |
| Try again | The check did not pass, expired, or did not work. | Tap it and do the check again. |
| Contact support with "No attempts left." | All allowed attempts are used up. | Contact support. |
If something does not work
The camera does not open
- In the app: if you see "Allow camera access to continue.", tap Open Settings, allow the app to use the camera, and start the check again.
- In the browser: if you see "Allow camera access in your browser, then try again.", allow the page to use the camera in your browser settings and click Try again.
The browser shows "This content is blocked"
Your browser did not load the check window.
- Close the window, reload the page and start the check again.
- If it happens again, do the check in the Maxmove Driver app in the Documents step. Your progress is the same there.
- Or open the web dashboard in a different browser.
Other messages
| Message | What you can do |
|---|---|
| "Update the app to continue." | Tap Update and install the new version of the app. |
| "Not reachable right now." | Check your internet connection and try again a little later. |
| "That didn't work." | Tap Try again. |
| "Your details changed." | Check your name and date of birth in the Identity step, then tap Try again. |
| "Complete the identity check under Documents before submitting." | Do the check first. You can submit once it shows Verified or In review. |
After the check
- Verified: you passed and there is nothing else to do for this step.
- In review: our team is checking it. You receive the result together with the decision on your application.
- The identity check alone does not activate your account. Maxmove then reviews your whole application. The next steps are described in the guide for new drivers.
Contact support
Support cannot do the check for you, because it needs a live selfie of you. Contact support if you see "No attempts left." or if the check does not start in the app or in another browser.
In the driver app, open Help & Support and tap Chat with support. During registration, you reach Help & Support through the help icon at the top of the screen. Include the exact message and whether you use the app or a browser. Do not send photos of your ID or ID numbers in the chat.