Login and verification troubleshooting

Most sign-in issues are caused by mismatched identifiers, expired verification links, or incomplete profile data.

Before contacting support

• Confirm whether you signed up with phone number or email and use the same identifier.
• Use password reset when credentials are rejected repeatedly.
• Check that your device has network access and current app version.

Common verification blockers

• Document or profile data mismatch.
• Required profile fields missing.
• Verification asset quality too low (unclear capture or unreadable details).

For faster help, share your account identifier, error message text, and the exact step where verification fails.