Maxmove uses phone numbers for account verification, sign-in, urgent delivery contact, and optional app-download links. The supported countries depend on what you are trying to do.
Before contacting support
Tell support:
- Which country your phone number is from.
- Whether you are verifying an account, signing in, changing your number, or requesting an app-download link by SMS.
- The exact error message and when the latest attempt happened.
Do not send your full phone number or verification code in support chat. Your current physical location does not determine whether a number is supported.
Number format for accounts and verification
- Use a valid mobile number that can receive SMS.
- Select the country your number is from so Maxmove applies the correct country code.
- If you paste the full international number, start it with
+and the country code, for example+49for Germany. - Do not add a second country code. Check the number carefully before requesting another code.
SMS delivery for account verification can vary by country and mobile network. Support should confirm which country the number is from and the affected flow before saying whether delivery is available.
Countries supported for app-download links by SMS
The “send me the app link by SMS” feature currently supports mobile numbers issued in:
- Austria (
+43) - Bulgaria (
+359) - Croatia (
+385) - Denmark (
+45) - France (
+33) - Germany (
+49) - Italy (
+39) - Luxembourg (
+352) - Netherlands (
+31) - Poland (
+48) - Switzerland (
+41) - Ukraine (
+380)
This list applies only to app-download links by SMS. A number outside this list may still work for account sign-in or verification.
Code not arriving
Work through these points in order before you request another code:
- Check the country: Tap the flag in front of the input field and choose the country your number is from. Also check which country is preselected.
- Enter the country code only once: Enter the number either the domestic way with a leading
0, for example0151 …, or with the country code, for example+49 151 …. Do not enter the country code twice, so not+49 49 151 …. - Use a mobile number: Codes are only sent to mobile numbers. Landline numbers do not receive a code.
- Wait for the timer: After each code, the screen shows "Resend in …". You can request a new code once the timer has run out. Each phone number can receive at most five codes per hour.
- Use the latest code: A code has 6 digits and is valid for 10 minutes. As soon as you request a new code, only the new one works. After three wrong entries, request a new code.
- Check blocked messages and spam: The SMS starts with "Your Maxmove verification code is". In your messaging app, check blocked senders and spam or filter folders. Also check that the number can receive SMS.
Messages when requesting a code
| Message | What it means | What you can do |
|---|---|---|
| "Too many attempts …" or "Too many sign-in attempts …" | Too many codes were requested or entered in a short time. | Wait for the time shown, then try again. |
| "Phone verification is temporarily unavailable …" | Verification by SMS is temporarily not possible. | Try again at the time shown or sign in with your email address. |
| "We can't send text messages to numbers from this country right now …" | Maxmove is currently not sending codes to numbers from this country. The same message can appear if the number is not a mobile number or the country code was entered twice. | Check the number. If it is correct, trying again will not help. Use your email address. |
| "The security check was not completed …" | For some international numbers, a short security check appears before the code is sent. | Complete the check and request the code again. |
When you sign in in the app, you can also choose "Use password instead" on the code screen if your account has a password.
When to contact support
Contact support if no code arrives after these steps or a message keeps appearing. Include:
- the country your phone number is from,
- the flow: sign-up, sign-in, changing your number, or resetting your password,
- the exact wording of the message,
- the time of the latest attempt.
Do not send the code or your full phone number in the chat.