Support channels and legal information

Use in-app support first for order-linked requests, then include legal/policy references when needed.

Best support path

• Use the in-app messenger for order incidents and account questions.
• Include order ID, timestamps, contact number, and issue summary.
• For business users, include workspace name and team role context.

Legal and privacy references

• Terms and privacy links are available in app/web legal sections.
• Use these sources for policy interpretation before filing disputes.
• If policy text conflicts with an order outcome, ask support for a case review.

Structured requests with exact identifiers reduce back-and-forth and speed up resolution.