Your account setup takes a few minutes and unlocks order tracking, payment history, and faster repeat bookings.
What you need before starting
- A valid email address and phone number.
- Your default pickup city and preferred language.
- A payment method you can verify.
Complete your profile
- Add your full name exactly as used for support verification.
- Confirm your phone number so dispatch can reach you if needed.
- Set notification preferences for live order updates.
If verification fails, contact support from the in-app messenger and share the email you used to sign up.
Already booked as a guest?
Create a personal account with the email address used for your booking and verify that email. When you open Orders, your matching guest bookings appear automatically, including bookings made before signup. They open like your other orders, in the app and on the web, with live tracking, cancellation, chat with your driver, notifications and driver rating. Priority fees and receipts stay on the booking's management page, which opens from the order. Existing payments, receipts and tracking links stay valid.
If a booking is missing, check that your account email is verified and matches the booking email. Bookings made with a different email address require help from support.