Issues and Refunds

Get help with delivery problems at Maxmove: report delays and incidents, request refunds, and see how cases are reviewed and resolved.

Report a late or missing delivery: which details like order ID and last visible status help Maxmove support resolve your case quickly.

Request a refund or charge review on Maxmove: eligibility, the evidence you need to submit, and how support reviews and decides your case.

Report damaged, wrong, or missing deliveries: an incident checklist and how Maxmove reviews disputes and decides on refunds or credits.