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Issues and Refunds
Get help with delivery problems at Maxmove: report delays and incidents, request refunds, and see how cases are reviewed and resolved.
4 articles
Articles
Late or missing deliveryReport a late or missing delivery: which details like order ID and last visible status help Maxmove support resolve your case quickly.Request a refund or charge reviewRequest a refund or charge review on Maxmove: eligibility, the evidence you need to submit, and how support reviews and decides your case.Damaged, wrong, or missing delivery disputesReport damaged, wrong, or missing deliveries: an incident checklist and how Maxmove reviews disputes and decides on refunds or credits.Insurance and liability for your deliveryWho is liable for your shipment: for orders Maxmove fulfills itself, Maxmove under the German Commercial Code (HGB) like a freight forwarder; for brokered orders, the carrier who performs the transport. Optional transport insurance on request.