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Proof of delivery (PoD) explained

Proof of delivery (PoD) explained: what evidence like photos and signatures is captured and how it helps resolve delivery disputes and issues.

Delivery completion can include digital proof elements such as signature or photo evidence.

For businesses that want to capture proof of delivery digitally, there is Maxmove Digital POD – plus a free printable proof of delivery template.

What PoD can contain

  • Delivery photo evidence.
  • Signature capture where required.
  • Timestamped upload records associated with the order flow.

How PoD is used

  • Support uses PoD during incident and dispute review.
  • Operations uses PoD to verify handover completion status.
  • Customers can reference PoD details when reporting mismatches.

If PoD appears incomplete, report it with order ID and expected handover context.

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