This article explains live tracking, status updates, and ETA monitoring while your delivery is active.
What this is
Tracking provides status progression, stop progress, and driver movement where available.
What to provide
- Order ID when contacting support.
- Current visible status and timestamp if tracking appears delayed.
- Recipient availability details for handover blockers.
What happens next
- Pending: order is created and waiting for assignment.
- Confirmed: a transport company has committed to your delivery. The booking and tracking pages show a steady blue confirmation and the responsible company. Driver details appear when available; a company confirmation does not require a driver to be assigned yet.
- Assigned: a driver has accepted the job.
- In Transit: parcel is moving between stops.
- Delivered: final stop has been completed.
- If status is stuck, support can coordinate with dispatch for an updated ETA.
For urgent issues, share your order ID and current status with support so the team can escalate quickly.
For a scheduled delivery, tracking opens when the driver starts driving to your pickup, at the latest at the booked pickup time. Until then, the pickup time remains visible. For an immediate delivery, the driver's position appears once the approach starts; a driver who first finishes another delivery appears after that. Location timestamps describe the freshness of the driver's position, not how recently your booking was checked.
A special transport booked by Maxmove is confirmed even when the driver will be assigned later. Tracking shows Maxmove as the responsible company until another fleet takes over execution. Driver details and live movement appear when available. Please give the booking team any driver instructions, stop contacts, arrival windows, customer or billing references, documents and delivery-proof requirements when arranging the transport.
When a company accepts a guest booking, you receive a separate email and, if you supplied a valid international mobile number, an SMS. This confirms who is handling your transport; driver assignment is a later update. For bookings made in your Account, acceptance appears in notifications, with push delivery when a device is registered and notifications are enabled.
Rate the delivery
After delivery, the person who placed the order can rate the driver from the completed order in the app or web dashboard. For a guest booking, use your private booking management page; a shared tracking link cannot submit a rating. Once a booking is linked to your Account, rate it from that Account. Ratings are available for 14 days after completion, with one edit allowed for Account ratings.