You can edit or cancel before certain operational milestones, depending on assignment state and whether pickup has started.
Changes usually allowed before pickup
- Recipient phone and delivery notes.
- Time window updates.
- Minor address corrections.
- If edit controls are unavailable, support can review manual changes.
Changes that can affect price
- Adding extra stops.
- Changing to a larger vehicle type.
- Major distance or time changes.
Cancellation fee
You can cancel before pickup starts. Cancellation is free while no driver is assigned and for the first two minutes after a driver is assigned.
For a scheduled pickup, the fee window starts one hour before the booked time, or at the planned departure time if the driver needs to leave earlier. Arriving early does not shorten this free window or the two-minute grace period. For an immediate pickup, the fee can apply after the assignment grace period, even before the driver starts approaching.
After these free periods, the standard cancellation fee is 50% of the order fare, rounded to the nearest cent. The exact amount is shown before you confirm. The same rules apply in the customer app, dashboard, guest booking page and customer MCP tools.
The fee is waived if the driver is at least 15 minutes late for the booked pickup, is projected to be that late, or has missed the planned departure by at least 15 minutes. A driver who arrives at least 15 minutes late does not remove that waiver. During approach, the fee is also waived after five minutes without a current driver location, once the approach has lasted at least five minutes. If we cannot verify the required cancellation evidence, the fee is waived.
This automatic fee applies to supported card and invoice payments. Fleet-internal orders, commerce-imported orders, special transports and cash payments have separate arrangements and are excluded from this standard fee.
A confirmed cancellation starts payment processing; it does not mean the fee has already been collected. The order shows whether the fee is pending, settled or under review. Any remaining authorization is released; an amount already captured is refunded as applicable. Bank processing may take additional time.
If your driver gives the order back before pickup, Maxmove searches for another driver and your booking stays open. That action does not charge you a cancellation fee. Once pickup has started, contact support to discuss cancellation.