Request a refund or charge review

This guide explains when a refund or charge review is possible and how to submit a complete request.

What this is

Refund eligibility depends on delivery outcome, cancellation timing, and available evidence.

What to provide

• Share order ID and the reason for the request.
• Attach relevant screenshots or proof.
• State whether you want refund or account credit.

What happens next

• Support validates order timeline, payment records, and evidence.
• You receive a case update with outcome and expected processing timeline.
• Complex cases may require additional information before final decision.

Support will confirm next steps and timeline after verifying order and payment records.