Damaged, wrong, or missing delivery disputes

Report delivery-quality incidents as soon as they are detected so support can preserve evidence and coordinate operations quickly.

Incident report checklist

• Order ID, delivery timestamp, and current order status.
• Clear photos or supporting evidence of damage/mismatch.
• Whether issue is damaged, missing, or wrong recipient/item.

Dispute handling path

• Support validates order timeline, handover data, and PoD records.
• Finance and operations review whether refund, credit, or follow-up action applies.
• Complex cases may require additional documentation before final decision.

Early, complete reports significantly improve resolution speed and decision quality.