This guide explains how delivery pricing is estimated at checkout and when final charges can change.
What this is
Pricing is calculated from route, vehicle, timing, and service complexity for each order.
Starting prices in the vehicle tables apply to short weekday daytime deliveries without extras. They include VAT and all mandatory fees. Your exact price is shown before booking.
What to provide
- Distance and number of stops.
- Vehicle type and load requirements.
- Scheduling urgency and time window.
- Any extras or special handling notes.
What happens next
- The app shows an estimated total before payment confirmation.
- If route or service scope changes after confirmation, pricing can be recalculated.
- Waiting time beyond the included minutes per stop is charged after delivery, at the rate shown in the price details, to the card you paid with.
- Support can review charge questions using order ID and timestamps.
Always review final order details before payment to avoid unexpected charges.
Discount codes
Enter your code before confirming the booking in the app or on the website. Codes reduce transport charges, including priced extras; the service fee and tips are excluded. One discount applies per booking. Codes cannot be exchanged for cash and are unavailable for monthly-invoice or account-credit payments.
New-customer codes are available once per eligible customer, shared by all Workspace members. Additional accounts or Workspaces belonging to the same customer do not create a new entitlement. Maxmove checks existing verified personal or company details. Sign in to the eligible Workspace before entering a code.
Ongoing new-customer offers
| Code | Eligible new customers | Discount | Minimum before discount | Validity |
|---|---|---|---|---|
| BUSINESS15 | Business Workspaces, first marketplace booking | 15% off transport including extras, capped at €30 | None | No end date or overall limit |
| KOELN10 | Personal accounts, first marketplace booking | €10 off transport including extras | €40 transport including extras | No end date or overall limit |
Both codes require sign-in in the app or on the web and apply to available marketplace transport within Maxmove's service area. KOELN10 is not limited to Cologne. Neither offer has an end date or an overall redemption limit. Each eligible new customer can use the offer once. The quote shows the discount before you commit. Service fees and tips are not discounted. KOELN10 takes €10 off any transport of €40 or more including extras; the service fee does not count towards the €40. One discount per booking, no cash payout, no monthly-invoice or account-credit payments. The carrier's agreed earnings remain unchanged.
A redeemed offer remains spent after a customer-requested cancellation. If a confirmed carrier or Maxmove failure prevents the transport, the same code becomes available for a replacement booking in the same Workspace once the payment is fully released. This also covers orders where no driver was found. Replacement eligibility has no end date for these ongoing offers. It replaces the failed booking and does not create another new-customer benefit. Payment problems and customer-requested cancellations do not qualify. Contact support with your order number if needed. The terms and conditions apply.