Recover account access

If you cannot sign in, follow this recovery path before opening a support escalation.

Self-service recovery checklist

• Confirm you are using the correct email or phone identifier.
• Run forgot-password flow and complete verification prompts.
• Retry from a stable network and updated app/browser version.

When to contact support

• Verification codes are not delivered after multiple attempts.
• Your account is locked or flagged for additional checks.
• Identifier change is pending but cannot be completed.

What to provide

• Your account identifier and the exact failed step.
• Error message text and timestamp.
• Device/app version details if available.

Complete issue details let support resolve access blockers faster.