Transport damage report

A transport damage report records detected shipment damage factually and promptly. It identifies the shipment, location, time and people involved without jumping to an unsupported conclusion about liability.

Photo checklist

One overview image shows shipment and surroundings. Further images cover packaging, damaged area, label and, where relevant, loading position. Files need to be clear, time-attributable and retained unchanged with the order.

Neutral description example

Instead of “driver damaged pallet”, record: “Film torn at upper-right corner; two boxes indented; observed at 14:18 at gate 3 before handover.” Observation and possible cause remain separate.

The report supplements a collection receipt or proof of delivery. Affected quantity, reservation and acceptance decision should be visible in the same case. An ePOD can combine photos, text and recipient confirmation. Maxmove attaches these details to the transport order; any legal assessment remains separate.