ePOD (Electronic Proof of Delivery)

ePOD stands for Electronic Proof of Delivery: an electronic record of a delivery. Instead of scanning a paper slip later, a driver app captures the handover at the stop and assigns it to the transport order.

Typical components

• order or reference number
• delivery date, time and location
• recipient name or role
• photo, signature or another agreed proof
• exceptions such as shortage, damage or refusal

A location timestamp alone does not prove that goods were handed to a particular person. The required evidence should be defined before the route begins.

Paper versus ePOD

In a paper process, the signed document is collected, transported, checked and often matched to the order manually. With ePOD, timestamp, recipient and file are created in one step. This reduces media breaks and speeds up claims and invoicing, although poor digital forms can still produce incomplete evidence.

Handover checklist

Before completion, the driver checks the correct shipment, quantity, visible condition, recipient and required evidence type. For an exception, they select a reason and add a photo or note before setting “delivered”. This sequence prevents a completed status without useful proof.

In a TMS, ePOD is connected with the order, route and delivery note. A digital signature may form part of the evidence. Dispatch sees completion immediately and can handle exceptions. Maxmove stores digital evidence with its order; required fields depend on the configured process and contractual requirements.