Last mile

The last mile is the final transport stage to the actual recipient. It often starts at a regional depot or transfer point and ends only when the handover is completed and documented.

Why it is demanding

Stops may be close together but have different access, contacts and delivery windows. Parking, recipient absence and waiting make mileage alone a poor measure.

First-attempt example

A route has 40 stops. Thirty-six succeed at the first attempt, two after a telephone delivery notice, and two fail. First-attempt success is 90%. Improvement requires the four exceptions to be grouped by cause.

Small parcels, bulky goods and two-person handling need different time and vehicle assumptions. Maxmove combines route planning, driver status, ETA and digital evidence so operations can manage the real handover rather than only stop count.