Help Center
Find guides and answers for every Maxmove workspace.
Getting Started
Core account and product basics for all Maxmove users.
4 articlesCustomer
Help for private customers placing and tracking deliveries.
22 articlesBusiness
Help for business workspaces, teams, and operations.
14 articlesDriver
For couriers completing jobs in the driver app, including fleet-assigned drivers.
8 articlesFleet
For dispatchers, managers, and admins running multi-driver fleet operations.
11 articlesPopular articles
How pricing works
Breakdown of what influences your delivery price.
Track your order in real time
Understand statuses and map events while your order is active.
What is Maxmove?
Overview of what Maxmove does and who uses each workspace.
Place your first order
Step-by-step flow for creating your first delivery request.
Request a refund or charge review
Refund flow and what support needs to process your request.
Apply and get activated as a driver
Requirements, onboarding steps, and common activation blockers.