No-show handling, cancellations, and quality performance
How no-show/cancellation situations are reviewed and what impacts quality outcomes.
This guide is for couriers handling no-shows, cancellations, and quality reviews in live delivery operations.
No-show and cancellation handling
- Record status updates promptly when pickup/drop-off cannot proceed.
- Capture reason and evidence to support fair case review.
- Escalate blocker cases early so dispatch/support can coordinate alternatives.
Quality and rating signals
- Reliable status updates and completion consistency.
- Clean handover documentation including proof evidence where required.
- Low incident frequency and strong communication quality.
If you are fleet-assigned
- If you're assigned by a fleet dispatcher or manager, use the Fleet guides for dispatch ownership and policy workflows.
- Start with: Dispatch board and driver assignments; Compliance and document management.
When disputing a rating-impacting event, include order IDs and timestamped evidence for objective review.
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