Support channels and legal information
Where to contact support and where to find terms and privacy policies.
Use in-app support first for order-linked requests, then include legal/policy references when needed.
Best support path
- Use the in-app messenger for order incidents and account questions.
- Include order ID, timestamps, contact number, and issue summary.
- For business users, include workspace name and team role context.
Legal and privacy references
- Terms and privacy links are available in app/web legal sections.
- Use these sources for policy interpretation before filing disputes.
- If policy text conflicts with an order outcome, ask support for a case review.
Structured requests with exact identifiers reduce back-and-forth and speed up resolution.
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