Proof of delivery (PoD) explained
What delivery proof can include and how to use it for issue resolution.
Delivery completion can include digital proof elements such as signature or photo evidence.
What PoD can contain
- Delivery photo evidence.
- Signature capture where required.
- Timestamped upload records associated with the order flow.
How PoD is used
- Support uses PoD during incident and dispute review.
- Operations uses PoD to verify handover completion status.
- Customers can reference PoD details when reporting mismatches.
If PoD appears incomplete, report it with order ID and expected handover context.
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