Pickup, drop-off, and handover instructions
How to prepare addresses and handover details to avoid failed delivery attempts.
Clear location and handover instructions reduce waiting time, callbacks, and redelivery cases.
What to include per stop
- Access details: gate code, floor, doorbell, parking constraints.
- Primary contact name and reachable phone number.
- Special handling instructions and safe handover notes.
Handover options
- Recipient handover with direct contact confirmation.
- Authorized third-party recipient when explicitly noted.
- Leave-at-location only where allowed and clearly documented.
Missing handover details are one of the top causes of delay and failed stop completion.
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