Most sign-in issues are caused by mismatched identifiers, expired verification links, or incomplete profile data.
Before contacting support
- Confirm whether you signed up with phone number or email and use the same identifier.
- Use password reset when credentials are rejected repeatedly.
- Check that your device has network access and current app version.
Common verification blockers
- Document or profile data mismatch.
- Required profile fields missing.
- Verification asset quality too low (unclear capture or unreadable details).
If a phone or SMS step fails
- Check that the selected country matches the country your phone number is from.
- Do not send your full phone number or verification code in support chat.
- See Supported phone numbers and country codes for format and country guidance.
For faster help, share the country, error message, and exact step where verification fails.