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Late or missing delivery

Report a late or missing delivery: which details like order ID and last visible status help Maxmove support resolve your case quickly.

Scris de echipa Maxmove

If your delivery is late beyond expectation or marked delivered but not received, report it immediately.

Information to include in your report

Order ID and contact phone number.
Last visible status and timestamp.
Recipient availability details.

Fast, complete reports help support coordinate with dispatch without delay.

V-a răspuns la întrebare?

Request a refund or charge reviewRequest a refund or charge review on Maxmove: eligibility, the evidence you need to submit, and how support reviews and decides your case.Damaged, wrong, or missing delivery disputesReport damaged, wrong, or missing deliveries: an incident checklist and how Maxmove reviews disputes and decides on refunds or credits.Insurance and liability for your deliveryWho is liable for your shipment: for orders Maxmove fulfills itself, Maxmove under the German Commercial Code (HGB) like a freight forwarder; for brokered orders, the carrier who performs the transport. Optional transport insurance at the goods value when you book.