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Support
How to reach Maxmove support about the API, webhooks, and integrations, and what to include so your request can be answered quickly.
Contact#
| Channel | Use it for |
|---|---|
| Email: support@maxmove.com | API and integration questions, including technical support. |
| Chat | Questions while you are on maxmove.com. Open the chat widget on any page, including these docs. |
| Phone: +49 221 95676033 | Talking to support directly. |
| Contact form | Requests to a specific team, for example support or sales. |
For questions about using Maxmove itself, for example the dashboard, apps, or billing, see the help center.
What to include#
- The
request_idfrom the error response. Every error answer carries one. See Errors. - The delivery id (
del_…) or webhook endpoint id (we_…), and for webhooks the event id (evt_…). - Whether you used a live or a test key. Never send the key itself.
- The time of the request, with time zone.
- For integrations, the shop system and the shop URL.
Never send API keys, webhook signing secrets, or OAuth client secrets by email or chat. If a key was exposed, revoke it in Settings → API keys and create a new one.
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