# Support

> How to reach Maxmove support about the API, webhooks, and integrations, and what to include so your request can be answered quickly.

## Contact

| Channel | Use it for |
| --- | --- |
| Email: [support@maxmove.com](mailto:support@maxmove.com) | API and integration questions, including technical support. |
| Chat | Questions while you are on maxmove.com. Open the chat widget on any page, including these docs. |
| Phone: [+49 221 95676033](tel:+4922195676033) | Talking to support directly. |
| [Contact form](https://maxmove.com/en/contact) | Requests to a specific team, for example support or sales. |

For questions about using Maxmove itself, for example the dashboard, apps, or billing, see the [help center](https://maxmove.com/en/help).

## What to include

- The `request_id` from the error response. Every error answer carries one. See [Errors](https://maxmove.com/en/developers/docs/concepts/errors).
- The delivery id (`del_…`) or webhook endpoint id (`we_…`), and for webhooks the event id (`evt_…`).
- Whether you used a live or a test key. Never send the key itself.
- The time of the request, with time zone.
- For integrations, the shop system and the shop URL.

Never send API keys, webhook signing secrets, or OAuth client secrets by email or chat. If a key was exposed, revoke it in **Settings → API keys** and create a new one.

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Source: https://maxmove.com/en/developers/docs/support