In short: Who is liable for your shipment depends on who performs the transport. If Maxmove fulfills the order itself ("Fulfilled by Maxmove"), Maxmove is liable under the German Commercial Code (HGB) like a freight forwarder. If Maxmove brokers the order to a driver or fleet, that carrier is responsible under the HGB. You can also add transport insurance at the goods value when you book.
Orders fulfilled by Maxmove
- If Maxmove is the fulfilling company on your order ("Fulfilled by Maxmove"), Maxmove is liable for loss of or damage to your shipment during transport under §§ 425 ff. HGB.
- This liability is generally capped at 8.33 special drawing rights per kilogram of gross weight (§ 431 HGB).
Brokered orders
- For brokered orders, your transport contract is with the driver or fleet who performs it. Maxmove only brokers the order and is not liable for the shipment.
- The carrier performing the transport is responsible. Carrier liability under §§ 425 ff. HGB applies to them, generally capped at 8.33 special drawing rights per kilogram (§ 431 HGB).
Transport insurance
- When you book, enter the goods value under Transport insurance to add cover. Leave the field empty or enter 0 to book without insurance. This works on maxmove.com, in the dashboard and in the app.
- It costs 0.5% of the goods value, at least €7.90. Online you can insure up to €50,000 of goods value; for higher values, message support before you book.
- Your goods are insured at the stated value against loss and damage during transport, with no deductible. Maxmove insures them under its own cargo insurance with AXA Versicherung AG.
- The insurance applies within Germany and for trips to Austria, Switzerland, France, Belgium, the Netherlands, Luxembourg and Denmark.
- Household moves, vehicles, art and plants can't be insured online. Ask support before you book.
- For used or unpacked goods, scratches, dents, bending and rust are not insured.
- If you cancel before pickup, you pay no premium.
- Keep proof of value, such as the invoice. We need it if there is damage.
To report damage, follow Damaged, wrong, or missing delivery disputes.